Politique de remboursement

At SHOPNQLIK, we take the quality of our products and the reliability of our delivery seriously. To maintain efficiency and keep our prices competitive, we do not accept physical returns. Instead, we provide direct resolutions for verified order issues.

1. Quality Assurance & Item Issues

If your order arrives damaged, is the incorrect item, or is missing components, we will investigate the issue immediately.

Report Window: All issues must be reported to our support team within 30 days of the delivery date.
Verification Process: To process a claim, please email support@shopnqlik with your order number and clear photo/video evidence of the product and its shipping label.
Resolution: Once our team has verified the claim, we will determine the appropriate resolution, which may include a one-time replacement or a credit to your original payment method at no additional cost to you.

2. Delivery & Transit

We work with global logistics partners to ensure your package arrives as quickly as possible.

Status Updates: If your tracking information has not updated for an extended period, please contact us. We will open an inquiry with the carrier on your behalf.
Lost Packages: If a package is confirmed lost by the carrier, we will work with you to resolve the situation.
Note: We are not responsible for orders that are successfully delivered to an incorrect address provided by the customer at checkout.

3. Order Modifications

To ensure the fastest possible processing times, orders enter our fulfillment system immediately. Any requests for cancellations or address changes must be submitted within 12 hours of purchase. After this window, we are unable to modify or stop a shipment.